Describe a good service you received.

You should say:

• What the service was
• When you received it
• Who you were with
• And explain how you felt about it

One of the best services I ever received was at a small restaurant in my hometown. It happened last summer when I went there with my family for dinner. The restaurant was known for its friendly staff and delicious food, but that evening, the service was exceptional. When we arrived, the waiter greeted us warmly and showed us to our table. He was very attentive, explaining the menu in detail and even recommending dishes based on our preferences. My younger brother is a picky eater, but the waiter patiently answered all his questions and even suggested a dish he ended up loving. What stood out the most was how the staff handled a small mistake. They accidentally brought the wrong drink for my mom, but instead of just fixing it, the manager came over, apologized, and offered her a complimentary dessert. It was such a thoughtful gesture. I felt really happy and appreciated as a customer. The service made our evening special, and we left the restaurant with big smiles. It reminded me how good service can turn an ordinary meal into a memorable experience.

When answering the IELTS Speaking Part 2 question about 'Describe a good service you received,' here's how to structure your response. First, introduce the service—what it was and where you got it. Then, mention when you received it and who was with you, like friends or family. Finally, explain how you felt about the service—why it was good and how it made you happy or satisfied. Keep it simple and natural, like telling a story. Focus on clear details and your emotions. For example, if it was great customer service at a restaurant, describe the friendly staff, the delicious food, and how it made your day better. Practice speaking for 1-2 minutes without stopping, and use linking words like 'because,' 'so,' and 'also' to connect your ideas smoothly. Remember, the examiner wants to hear your English, not a perfect story, so relax and speak confidently!

Part 3 Example Question

1. Why are shopping malls so popular in China?

2. What are the advantages and disadvantages of shopping in small shops?

3. Why do some people not like shopping in small shops?

4. What are the differences between online shopping and in-store shopping?

5. What are the advantages and disadvantages of shopping online?