Describe an occasion when you heard someone complaining about something in a public place (e.g. restaurant or store).

You should say:

• Where and when it happened
• What he/she complained about
• What the result was
• And explain how you felt about the experience

Part 3 Example Questions

1. Why do some companies find it difficult to deal with complaints?
2. How do companies train their staff to deal with complaints?
3. Which one is more effective to make a complaint, writing a letter or talking face to face?
4. On what occasions are people more likely to make complaints?
5. How should companies react to complaints?