Describe a time when you made a complaint and you were satisfied with the result.

You should say:

• When it happened
• Who you complained to
• What you complained about
• And explain why you were satisfied with the result 

Part 3 Example Questions

1. Which one is more effective to make a complaint, writing a letter or talking face to face?
2. Who are more likely to make complaints, old people or young people?
3. On what occasions are people more likely to make complaints?
4. How should companies react to complaints?
5. How do people often respond to poor customer service?