Describe a time when you made a complaint and you were satisfied with the result.

You should say:

• When it happened
• Who you complained to
• What you complained about
• And explain why you were satisfied with the result 

Last year, I had an experience where I needed to complain about a faulty product I bought online. It happened in November when I ordered a new laptop from an online store. When it arrived, the screen had a big scratch, and the keyboard didn’t work properly. I was very disappointed because I needed the laptop for my studies. I complained to the customer service team of the online store. At first, I was nervous because I thought they might not help me. But the person I spoke to was very polite and listened carefully to my problem. I explained the issues with the laptop and even sent them photos as proof. To my surprise, they apologized and offered to replace the laptop immediately. They also gave me a small discount for the trouble. A few days later, I received a brand-new laptop in perfect condition. I was satisfied with the result because the company handled my complaint quickly and professionally. They didn’t argue or make me wait long. It showed me that good customer service can turn a bad situation into a positive one. This experience taught me that it’s important to speak up when something is wrong.

Alright, let’s break this down! For the IELTS Speaking Part 2 question about a complaint you made, here’s how to structure your answer: First, set the scene by saying when it happened—keep it simple, like "last year" or "a few months ago." Next, mention who you complained to—maybe a store manager, customer service, or even a teacher. Then, explain what the problem was—maybe a broken product, bad service, or something unfair. Finally, the most important part: why you were happy with the result. Did they fix the problem quickly? Were they polite? Did you get a refund or apology? Make sure to give details here! Key things to watch: 1. Use past tense since it’s about the past. 2. Keep it clear and logical—don’t jump around. 3. Add some emotion or thoughts to make it personal, like "I was really frustrated at first, but..." 4. Practice timing—aim for 1-2 minutes. Just relax, tell your story step by step, and you’ll do great!

Part 3 Example Question

1. Which one is more effective to make a complaint, writing a letter or talking face to face?

2. Who are more likely to make complaints, old people or young people?

3. On what occasions are people more likely to make complaints?

4. How should companies react to complaints?

5. How do people often respond to poor customer service?