Describe a problem you had while shopping online or in a store.

You should say:

• When it happened
• What you bought
• What problems you had while shopping online
• And explain how you felt about it

Last month, I ordered a pair of running shoes online from a popular sports store. I was excited because they were on sale, and I needed them for my morning jogs. The website said the shoes would arrive in three days, so I waited patiently. However, after a week, the shoes still hadn’t arrived. I checked the tracking information, and it showed that the package was stuck at a warehouse in another city. I tried calling customer service, but they were not very helpful. They just told me to wait longer. Finally, after two weeks, the shoes arrived, but they were the wrong size! I had ordered size 9, but they sent size 8. I was so frustrated because I had to return them and wait again for the right pair. It took almost a month to get the correct shoes. I felt annoyed and disappointed because the whole process was slow and confusing. Next time, I think I’ll double-check everything before ordering online.

When answering the IELTS Speaking Part 2 question about a shopping problem, here's how to structure your response: First, briefly say when it happened (e.g., 'Last month' or 'A year ago'). Then, mention what you bought—keep it simple, like clothes or electronics. Next, describe the problem clearly, such as a wrong delivery or damaged item. Finally, explain how you felt—maybe frustrated or disappointed—and how you solved it or what you learned. Remember to use natural pauses and linking words like 'so,' 'but,' or 'because' to make your answer flow. Practice timing to ensure you cover all points in 2 minutes. Focus on clear, simple language and avoid memorizing answers—just speak naturally!

Part 3 Example Question

1. What kind of service do you think is good?

2. What would you do if you bought something disappointing from the internet?

3. Do you think online shopping will replace in-store shopping in the future?